From Resistance to Rapport - Working with Resistant Clients
January 29, 2026 from 5:00 PM - 6:30 PM
Registration closes January 28th at 12:00 PM
Eligible for 1 Core Competency and .5 Resource Development CCEUs

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Coaches invariably encounter resistance from clients—whether when entering into a coaching relationship or as the engagement proceeds. This session explores what resistance actually is, how it presents, and what it may be signaling beneath the surface. Coaches will gain a toolbox of questions to ask themselves and their clients to unpack resistance with clarity and care. The session also explores how AI can help coaches sharpen their skills and approaches. Emphasis is placed on transforming resistance into insight, developing curiosity, and deepening client engagement. Practical and reflective, this session helps coaches turn challenge into growth and resistance into possibility. Session will appeal to emerging and professional coaches, HR professionals, anyone who faces clients who are resistant.

About the Speaker

Sharad Kerur is a Harvard-trained mediator and certified CINERGY® conflict management coach, coach-mentor, and instructor. He holds an ACC credential with the International Coaching Federation (ICF) and is also a certified workplace fairness advisor, conflict dynamics profile practitioner, and resiliency-at-work coach. Sharad specializes in helping people navigate conflict relationships and manage difficult conversations. He earned both a Bachelor of Commerce (Honours) and a Master of Industrial Relations from Queen’s University. As CEO of his firm, Resolution Pathways, he brings decades of experience in executive roles, including over 30 years with the Association of Municipalities of Ontario and the Ontario Non-Profit Housing Association. Sharad is passionate about supporting individuals and organizations in building healthier, more productive environments through constructive conflict engagement. He currently lives in Toronto, Ontario, Canada.

Tickets

$5.00 Member Ticket

$15.00 Non-Member